Questions and Answers
Here are some answers to our most frequently asked questions. If your question is not listed, please contact us!
Q. Do I have to sign a contract?
A. No, we bill in advance for the month so there are no contacts to sign. We value you as a customer but you may cancel your service at any time, however please give notice before your next payment due date.
Q. Are you licensed and insured?
A. Yes, we are fully licensed and insured!
Q. Where do you provide service?
A. We service all of Albuquerque, Rio Rancho, Los Ranchos, and Corrales, N.M.
Q. Can I temporarily stop service?
A. Yes, however once you start service back up, a one time only service fee may be applied depending on how long it's been since your yard was last cleaned. Please refer to our one time only rates.
Q. How will I be billed?
A. We do bill in advance monthly via auto pay for your convenience. Your payment will be deducted on the same day each month, so if you sign up for auto pay on the 4th, the amount due will be automatically deducted on the 4th day of each month. To sign up for auto pay, simply click on Rates and Services, then scroll down to subscribe and choose either weekly or bi-weekly service and choose the number of dogs you have. NM tax is already included in the amount. If a payment is due and declined, we reserve the right to temporarily stop service until payment is received.
Q. Do you provide service year round?
A. Yes, your pet does its business year round, so we run our business year round. If your cleanup falls on a holiday, we will simply come out the following week. No credit will be issued because we will have to clean up twice the amount of waste the following week. Furry Friends is closed all major holidays such as Memorial Day, Independence Day, Thanksgiving, Christmas, and New Years Day in order for our employees to enjoy time with their families.
Q. Do you have military, disabled, and senior discounts?
A. Yes, call for details!
Q. What is your bad weather policy?
A. We work in all types of weather unless it is too extreme. In that case, we will postpone your cleanup for the following week on your next scheduled day. No credit will be issued because we will have to clean up twice the amount of waste the following week. Bi-weekly customers will be made up the following week as well due to the duration between cleanups. The good news is that there's not many bad weather days in New Mexico that will prevent us from coming out, with the exception of active snowfall, snow still in yards, icy road conditions, or heavy rainfall. In the event we are not able to come out due to inclement weather, we will post a weather update on our home page. Please be sure to check for updates.
Q. Do you remove the pet waste waste from my property?
A. We have found that it's easier to clean up and leave the bagged pet waste in your trash bin. That's how we can offer you our low monthly rates!
Q. Is your equipment sanitized?
A. Yes, we sanitize and sterilize our shoes as well as all equipment after each use!
Q. Do your rates depend upon how many dogs I have or how large my yard is?
A. Yes, please refer to Rates and Services for more information.
Q. What will my clean up days be?
A. You will be assigned a clean up day based on your service and zip code.
Q. Do I need to be home?
A. No, as long as we have access to your yard and your payment has been made or left at the property you do not need to be home.
Q. Can I leave my pet/s out?
A. Yes, as long as your pet is friendly. An introduction at the initial visit would be helpful but not necessary. If your pet is protective, we may request that your pet remain inside during the cleaning.
Q. Will you be identifiable on my property?
A. Yes. Your technician will always be in uniform and our vehicle will also be clearly identifiable with our company logo, name, and phone number.