Questions and Answers
Q. Do I have to sign a contract?
A. No, we bill in advance for the month so there are no contacts to sign. We value you as a customer but you may cancel your service at any time, however please give notice before your next payment due date.
Q. Are you licensed and insured?
A. Yes, we are fully licensed and insured!
Q. Where do you provide service?
A. We service all of Albuquerque, Rio Rancho, Los Ranchos, and Corrales, N.M.
Q. Can I temporarily stop service?
A. Yes, however once you start service back up, a one time only service fee may be applied depending on how long it's been since your yard was last cleaned. Please refer to our one time only rates.
Q. How will I be billed?
A. We bill in advance monthly via auto pay for your convenience. Your payment will be deducted on the same day each month, so if you sign up for auto pay on the 4th, the amount due will be automatically deducted on the 4th day of each month.
To sign up for auto pay, simply click on Sign Up For Service, scroll down to Automatic Billing Options, click the arrow on the right to bring down the menu, then choose either weekly, twice weekly, or three times weekly service and choose the number of dogs you have, then click subscribe and enter your payment information. NM tax is already included in the amount.
We bill through PayPal but if you do not have a PayPal account, you can sign up as a guest by choosing pay with a debit or credit card.
If you would like a one time only cleanup, we will email you an invoice. If a payment is due and declined, we reserve the right to temporarily stop service until payment is received.
Q. Do you provide service year round?
A. Yes, your pet does its business year round, so we run our business year round. If your cleanup falls on a holiday, we will simply come out the following week. No credit will be issued because we will have to clean up twice the amount of waste the following week.
Furry Friends is closed all major holidays such as Memorial Day, Labor Day, Independence Day, Thanksgiving Day, Christmas, and New Years Day in order for our employees to enjoy time with their families.
Q. Do you have military, disabled, and senior discounts?
A. Yes, call for details!
Q. What is your bad weather policy?
A. We work in all types of weather unless it is too extreme. In that case, we will postpone your cleanup for the following week on your next scheduled day. No credit will be issued because we will have to clean up twice the amount of waste the following week.
The good news is that there's not many bad weather days in New Mexico that will prevent us from coming out, with the exception of active snowfall, snow still in yards, icy road conditions, or heavy rainfall. In the event we are not able to come out due to inclement weather, we will post a weather update on our home page. Please be sure to check for updates.
Q. Do you remove the pet waste waste from my property?
A. We have found that it's easier to clean up and leave the bagged pet waste in your trash bin. That's how we can offer you our low monthly rates!
Q. Is your equipment sanitized?
A. Yes, we sanitize and sterilize our shoes as well as all equipment after each yard!
Q. Do your rates depend upon how many dogs I have or how large my yard is?
A. Yes, please refer to Rates and Services for more information.
Q. What will my clean up days be?
A. You will be assigned a clean up day based on your service and zip code.
Q. Do I need to be home?
A. No, as long as we have access to your yard and your payment has been made or left at the property you do not need to be home.
Q. What if you technician cannot access my yard?
A. We will attempt to contact you on site by ringing your doorbell, knocking, and calling the number we have on file. If we can't make contact, we will wait 5-10 minutes and come out the following week. No credit will be issued due to accumulation the following week and fuel costs to drive to your home that day.
We recommend that if you have a key for your gate or combination that you provide the information to us at the start of your service if there's a possibility you may not be home on your cleanup day, so we can just access your yard.
Q. Can I leave my pet/s out?
A. Yes, as long as your pet is friendly. All of our technicians love dogs, it's a requirement. An introduction at the initial visit would be helpful but not necessary. If your pet is protective, we may request that your pet remain inside during the cleaning.
Q. Will you be identifiable on my property?
A. Yes. Your trained and background checked technician will always be in uniform and our branded company vehicle will also be clearly identifiable with our company logo, name, and phone number.
Q. How will I know when you're arriving?
A. Your technician will send a courtesy text on the way with an E.T.A. unless you opt out.
Q. Do you secure gates?
A. Yes, your pets safety is our number one priority as well as making sure your yard is spotless and poop free. All gates are relocked and triple checked to ensure that it is secure. If there are any issues with your gate, we will notify you immediately.
Q. What else do you help with?
A. We care about your furry family members and treat them as if they were our own, being part of the Furry Friends family. All of our employees love dogs, it's a requirement. If we happen to notice anything out of the ordinary, such as worms in your dogs poop, blood, diarrhea, etc., we will notify you immediately.
We also care about you, our customer, being part of the Furry Friends family, so we will also notify you immediately of things out of the ordinary such as the smell of gas, water leaks, etc.