Questions and Answers
Here are some answers to our most frequently asked questions. If your question is not listed, please contact us!
Q. Do I have to sign a contract?
A. No, we value you as a customer but you may cancel your service at any time, however please give notice before your next payment due date.
Q. Can I temporarily stop service?
A. Yes, however once you start service back up, a one time only service fee may be applied depending on how long it's been since your yard was last cleaned.
Q. How will I be billed?
A. We do bill in advance monthly via email. Payment is due at the time of initial visit. You will receive an invoice that will include your clean up days, service, and the date that your next payment is due.
Q. Do you provide service year round?
A. Yes, your pet does its business year round and so will we! If your cleanup falls on a holiday, we will simply come out the day before or the day after. If you have guests coming and prefer the day before, we can certainly accommodate your request.
Q. Do you have military, disabled, and senior discounts?
A. Yes, call for details!
Q. Do you work in inclement weather?
A. Yes, we work in all types of weather unless it is too extreme. In that case, we would notify you and postpone your cleanup for the following week.
Q. Do you remove the pet waste waste from my property?
A. We have found that it's easier to clean up and leave the bagged pet waste in your trash bin. That's how we can offer you our low monthly rates!
Q. Is your equipment sanitized?
A. Yes, we sanitize and sterilize our shoes as well as all equipment after each use!
Q. Do your rates depend upon how many dogs I have or how large my yard is?
A. Yes, please refer to Rates and Services for more information.
Q. What will my clean up days be?
A. You will be assigned a clean up day based on your service and zip code.
Q. Do I need to be home?
A. No, as long as we have access to your yard and your payment has been made or left at the property you do not need to be home.
Q. Can I leave my pet/s out?
A. Yes, as long as your pet is not aggressive. An introduction at initial visit would be helpful.
Q. Will you be identifiable on my property?
A. Yes. We will have on a white Furry Friends Clean Up shirt and our vehicle will also be clearly identifiable with our company logo, name, and phone number.